• safety among passengers (no bus drivers in AV to intervene in bad situations)
  • free!!
    • +1
  • knowing it’s an energy- and resource-effective mode, even with human-powered vehicles
  • safety information
    • Are there seatbelts? If so, who mandates this?
    • What is an AV has to do emergency stop?
  • uses Compass Card
  • easily accessible up-to-dat information and on-demand rides
  • low-cost or integrated cashless payment
  • because it’s shiny and new!
  • free and easy to understand (big free signs)
  • convenience: well-located stations, efficient, bi-directional routing
  • accessibility for people with disabilities (how will AV know when to use ramps, lower steps, etc?)
  • free with selfies or check-in
  • reliability, convenience (timing, location)
  • needs to be where ### needed